Reminder-RT ticket system downtime notice for 12-19-2013

Thu, 19 Dec 2013 11:21:39 -0500

RT will be down tonight from 6pm-9pm for hardware and database upgrades.

If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. Their Thursday hours are until 8pm and you can leave a voice mail and someone will get back to you during the normal operating hours.

Request Tracker (RT) has been in place almost 5 years now running on the same hardware.

Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the database server hardware. This will require downtime Thursday, December 19, 2013 from 6pm to 9pm.

Phase 2 is currently scheduled for March 2014 to upgrade the web and application hardware.

Phase 3 is currently scheduled for June 2014 to upgrade the actual RT software application.

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu