Success Stories

• Behind the scenes: Academic and Pre-Professional Advising

  Ken Baron, Director of Academic and Pre-Professional Advising, has used the new Advising Center to transform the advising, orientation, and registration processes.
• Behind the Scenes: Campus Card Office

  Victoria Lloyd, IT Telecommunications Specialist/Supervisor, has streamlined the resolution of campus card requests using the RT ticketing system.
• Behind the Scenes: Enrollment Management

  Yvette Mozie-Ross, Associate Provost for Enrollment Management, uses REX to store and organize student data for future reports.
• Behind the Scenes: Human Resources Department

  Sherrell McNamara, Human Resources and Information Systems Manager, has improved the quality of service for UMBC's faculty and staff by using the RT ticketing system in HR.
• Behind the Scenes: Office of Undergraduate Education

  Amanda Knapp, Academic Standards and Policy Specialist, has used Google to expedite the process of exception requests.
• Behind the Scenes: PeopleSoft SA

  Multiple individuals from departments across campus collaborated to make student ID photos visible on class rosters.
• Behind the Scenes: Student Business Services

  Isabel Garrido, Assistant Director of the customer service and cashiering divisions of Student Business Services, uses RT to manage day-to-day functions in her office.
• Behind the Scenes: The Registrar’s Office

  Hans Cooper, UMBC’s Associate Registrar of Records and Registration, has managed to do away with long lines and agitated customers in the Registrar’s Office.
• Behind the Scenes: Undergraduate Admissions and Orientation

  Tyson Brown, Associate Director of Undergraduate Admissions and Orientation, uses RT to answer questions from prospective UMBC students.