Shared Mailboxes are not able to maintain Canva Accounts

Wed, 24 Sep 2025 09:45:15 -0400

We're currently experiencing some issues with our Single Sign-On (SSO) service. While we work to resolve this, please be aware that any new Canva accounts created using a shared mailbox will lose access once the SSO issue is corrected. This means any designs or creations you make with these accounts will not be accessible later.

To ensure you maintain access to your work, please sign up using the appropriate identity:

Students: Please sign up with your student user identity.

Staff or Faculty: If you need a license, please visit our website to request a seat.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to get our SSO service back to normal.