RESOLVED -- Blackboard Offline on December 1 UMBC is monitoring the issue & working with Bb support

At approximately 1:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard support.


This post will be updated with additional information as we receive it.


UPDATE 1:45pm: Blackboard is experiencing a service interruption for a subset of clients in the US East Region and is working to resolve this issue as soon as possible. Blackboard's service page will be updated as more details come in at: status.blackboard.com


UPDATE 1:55pm: Several DoIT staff are successfully able to log in to Blackboard and it appears the issue is resolved; a final resolution is still pending from Blackboard.


UPDATE 2:50pm: Blackboard has marked the issue as resolved; Blackboard Learn is fully operational. DoIT staff will continue to follow-up with Blackboard to determine any known causes.

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At approximately 8:12 am, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard support.

At 8:14 am, DoIT staff confirmed that the SSL certificate expired and 22 other institutions were experiencing the same issue. Both UMBC and Blackboard network engineers are working on the issue. 

We apologize for any inconvenience this outage may cause faculty and students, and look forward to our instance coming back online as soon as possible. 

This post will be updated with additional information as we receive it.

UPDATE

9:16 AM - Blackboard is back online. All Blackboard systems appear to be functioning normally. Thank you for your patience.

 ]]> At approximately 8:12 am, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard... https://my3.my.umbc.edu/groups/bbannouncements/posts/92652 https://beta.my.umbc.edu/api/v0/pixel/news/92652/guest@my.umbc.edu/70608eec0ec9d0b7ac75fa79a88af6a6/api/pixel blackboard known-issue offline Blackboard Announcements https://beta.my.umbc.edu/groups/bbannouncements https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xsmall.png?1437137819 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/original.png?1437137819 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xxlarge.png?1437137819 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xlarge.png?1437137819 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/large.png?1437137819 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/medium.png?1437137819 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/small.png?1437137819 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xsmall.png?1437137819 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xxsmall.png?1437137819 Blackboard Announcements https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/092/652/94a13aa74fe2663cde3a76bf8015c6b5/xxlarge.jpg?1588078132 https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/092/652/94a13aa74fe2663cde3a76bf8015c6b5/xlarge.jpg?1588078132 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/092/652/94a13aa74fe2663cde3a76bf8015c6b5/large.jpg?1588078132 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/092/652/94a13aa74fe2663cde3a76bf8015c6b5/medium.jpg?1588078132 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/092/652/94a13aa74fe2663cde3a76bf8015c6b5/small.jpg?1588078132 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/092/652/94a13aa74fe2663cde3a76bf8015c6b5/xsmall.jpg?1588078132 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/092/652/94a13aa74fe2663cde3a76bf8015c6b5/xxsmall.jpg?1588078132 2 0 true Tue, 28 Apr 2020 08:54:46 -0400 Tue, 28 Apr 2020 09:23:34 -0400 RESOLVED - Blackboard Offline on Oct 7 UMBC is monitoring the issue & working with Bb support

At approximately 5:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard support.

At 5:40pm, DoIT staff confirmed that multiple Blackboard SaaS clients are experiencing the same outage. Blackboard network engineers are working on the issue. 

We apologize for any inconvenience this outage may cause faculty and students, and look forward to our instance coming back online as soon as possible. 

This post will be updated with additional information as we receive it.

UPDATES

6:50 PM - Our instance is online and users can log in, but you may receive a 502 error. We've reported this to Blackboard.

6:55 PM - Our site appears to be rendering properly for users after logging in, but may be slow to load. Please be patient while the cloud hosting repopulates network connections.

7:10 PM - The Institution page is not appearing, which is consistent with other universities using cloud hosting. UMBC users will land on the Activity Stream when first logging into Blackboard until this issue is resolved.

8:00 PM - The Institution page is restored. All Blackboard systems appear to be functioning normally. Thank you for your patience.

 ]]> At approximately 5:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard... https://my3.my.umbc.edu/groups/bbannouncements/posts/87386 https://beta.my.umbc.edu/api/v0/pixel/news/87386/guest@my.umbc.edu/be9a87f2ff6f596a7ff5d49b061b83ce/api/pixel blackboard known-issue offline Blackboard Announcements https://beta.my.umbc.edu/groups/bbannouncements https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xsmall.png?1437137819 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/original.png?1437137819 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xxlarge.png?1437137819 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xlarge.png?1437137819 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/large.png?1437137819 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/medium.png?1437137819 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/small.png?1437137819 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xsmall.png?1437137819 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xxsmall.png?1437137819 Blackboard Announcements https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/087/386/5ce2bf6b58d7a27e64aba443b7d22eef/xxlarge.jpg?1570486000 https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/087/386/5ce2bf6b58d7a27e64aba443b7d22eef/xlarge.jpg?1570486000 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/087/386/5ce2bf6b58d7a27e64aba443b7d22eef/large.jpg?1570486000 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/087/386/5ce2bf6b58d7a27e64aba443b7d22eef/medium.jpg?1570486000 https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/087/386/5ce2bf6b58d7a27e64aba443b7d22eef/small.jpg?1570486000 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/087/386/5ce2bf6b58d7a27e64aba443b7d22eef/xsmall.jpg?1570486000 https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/087/386/5ce2bf6b58d7a27e64aba443b7d22eef/xxsmall.jpg?1570486000 1 0 true Mon, 07 Oct 2019 18:09:52 -0400 Tue, 28 Apr 2020 08:55:07 -0400