RESOLVED -- Blackboard Offline on December 1

Wed, 01 Dec 2021 13:45:35 -0500
blackboard, known-issue, offline

At approximately 1:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard support.

This post will be updated with additional information as we receive it.

UPDATE 1:45pm: Blackboard is experiencing a service interruption for a subset of clients in the US East Region and is working to resolve this issue as soon as possible. Blackboard's service page will be updated as more details come in at: status.blackboard.com

UPDATE 1:55pm: Several DoIT staff are successfully able to log in to Blackboard and it appears the issue is resolved; a final resolution is still pending from Blackboard.

UPDATE 2:50pm: Blackboard has marked the issue as resolved; Blackboard Learn is fully operational. DoIT staff will continue to follow-up with Blackboard to determine any known causes.