The below is an updated post from a June 2025.

UMBC Procurement & Strategic Sourcing is excited to announce we have implemented Dedicated Delivery with Amazon Business for the entire UMBC campus (1000 Hilltop Circle).  This does not apply to Shady Grove, Rita Rossi Colwell Center, or either Research Park location.

Dedicated Delivery (DD) is a shipping option that consolidates packages going to a single business address onto pallets. With DD, Amazon optimizes for consolidation over speed, delivering purchases together on a pallet, during the same time window every day, and enabling faster drop off with one pallet scan from the delivery driver instead of multiple scans for parcel deliveries.  

This is a much more sustainable, consistent, and reliable delivery method. Packages will then be sorted at the UMBC Warehouse and delivered across campus by staff from Retriever Card Center & Mail Services to the final delivery location on campus.

When placing orders with Amazon Business you should select the FREE Dedicated Delivery option at checkout whenever available so orders will arrive on a DD pallet (as shown below).  

Please note that there are some items that are not eligible for DD. Hazmat, heavy, bulky, or merchant-fulfilled items are ineligible for DD and will continue to be shipped via parcel delivery.  In addition, this is only for items that are both fulfilled by Amazon

It is our hope that this change will significantly decrease any errors with Amazon package delivery and increase customer satisfaction.

Please be sure to select this delivery option when it is available for Amazon Business purchases.  Thank you.

The university is currently on Credit Hold with Apple due to outstanding balances. To help us resolve this quickly and restore normal ordering, we need your assistance.

If you have received an Apple order, please take a moment to ensure that a receipt has been entered in PAW. Promptly recording receipts allows invoices to be paid without delay and helps us maintain good standing with our vendors.

Your cooperation makes a big difference. By working together and keeping our orders up to date in PAW, we can resolve this credit hold and continue uninterrupted access to Apple products and services.

Thank you for your attention and partnership in keeping our processes running smoothly.

You're invited to our 2nd Annual Procurement Open House. 

PLEASE NOTE THAT ACCOUNTS PAYABLE WILL NOW PROCESS ALL EMPLOYEE REIMBURSEMENTS WITH DOCUMENTATION/RECEIPTS OLDER THAN 60 DAYS AS TAXABLE INCOME TO THE EMPLOYEE THROUGH HRSTM:

Accounts Payable is implementing the IRS accountable plan for employee reimbursements to ensure compliance with federal tax regulations.  Employee reimbursements that are business related and submitted for reimbursement within the 60-day IRS Safe Harbor will be treated as non-taxable to the employee.  Travel related reimbursement should be submitted through Concur, while non-travel reimbursements should be submitted through PAW on a payment request.

The PAW payment request (PR) process now includes questions related to employee reimbursement when choosing "Reimbursement" in the PR screen:

If the documentation or receipt shows that the goods or services being reimbursed occurred more than 60 days prior to the submission date, Accounts Payable (AP) will contact the requester to determine whether there are extenuating circumstances for the delay. If no extenuating circumstances apply, the AP professional will guide the requester on the process for submitting the reimbursement through payroll as a pay adjustment

Please direct any questions or concerns to Gayle Chapman at chapman@umbc.edu

We appreciate your cooperation in adhering to this important process change.

Finance & Accounts Payable

International Wire Payments — Monthly Reminders & Process Updates

To ensure timely international payments, banking compliance, and accurate financial reporting, please review the following international wire–specific procedures and best practices.

International Wire Payment Essentials

Verify Vendor Banking Details Before Submission

Before submitting an international wire request, confirm that the beneficiary's name, address, and banking details match exactly what is on file in PAW. Even minor discrepancies (spacing, abbreviations, country formatting) can result in rejected or returned wires.

If banking or address information is outdated, do not submit the request.
Contact Business Services via RT to have the vendor record updated before initiating payment.

Banking Information Must Be Complete

International wires require significantly more detail than domestic payments. Submissions must include:

• Beneficiary legal name and full physical address

• Beneficiary bank name and address

• Bank identifier (SWIFT/BIC; IBAN if applicable)

• Account number (formatted per country standards)

• Currency of payment

Missing or incorrect data is the most common cause of international wire delays.

Invoice & Documentation Accuracy

Invoices must reflect the correct date and must be submitted in U.S. Dollars (USD).

Incorrectly dated invoices or invoices submitted in foreign currency can cause reconciliation issues and delay State processing.

Supporting documentation must be clear and legible.

Receipts Are Required for Reimbursements

All international reimbursement requests must include valid receipts. Missing documentation remains the #1 reason payments are returned or held.

EFT/ACH Is Not an Option for International Vendors

EFT/ACH payments are limited to U.S. banking institutions. International vendors must be paid via wire, and additional processing time should be expected.

Communication & Request Submission

Use the RT System for All Internal Requests

For international wire inquiries or corrections, submit an RT Ticket rather than emailing staff directly. This ensures proper tracking and faster resolution.

Remit Address & Banking Changes

Do not submit an RT Ticket in the AP Queue to change international banking or remit information.

Suppliers must complete a New Supplier Form and applicable tax documentation through the PAW portal under "Quick Links."

Formal documentation is required to support all changes.

 This documentation is critical for Banking Services and State of Maryland approval. Without proper paperwork, the State cannot process international wire requests.

Key Reminders

International wires involve additional State review, banking compliance checks, and longer processing timelines. Submitting complete, accurate, and well-documented requests upfront is essential to avoid payment delays.

X-9 Form

Use UMBC's fillable X-9 form. GAD-X-9-Form-for-UMBC-fillable.pdf or go to

https://financialservices.umbc.edu/9-2forms/ under Accounts Payable Forms.

The form must be typed, except for Section IV.

The vendor should complete the following lines:

• Lines 5, 9, 10, 11, 12 (if international), 13, 14, 16 (if domestic), and 17.

Section III must be completed if this is an international wire that requires an intermediary (correspondent) bank.
The intermediary bank listed in Section III must not be the same as the primary bank. Failure to include intermediary bank information when required may result in rejected or delayed wire payments.

No other lines should be completed.
The X-9 must be signed and dated.

Common Errors That Delay International Wire Payments

Incomplete Banking Information

Missing or incorrect SWIFT/BIC codes, IBANs, bank addresses, account numbers, or required intermediary bank information in Section III of the X-9 form will cause the wire to be rejected. International wires require all fields to be completed exactly as provided by the vendor's bank.

Beneficiary Name Does Not Match Bank Records

The beneficiary's legal name must match the bank account precisely. Abbreviations, nicknames, or formatting differences (even punctuation) can prevent the wire from being processed.

Incorrect Currency Selection

Invoices must be submitted in USD. Submitting invoices or payment requests in foreign currency can result in reconciliation issues, short payments, additional bank fees, or rejected transactions.

Outdated or Unverified Vendor Records

Submitting a wire request before the vendor's banking or address information is updated in PAW is a frequent cause of delays. Always confirm records are current before submission.

Missing or Insufficient Documentation

Invoices, receipts, or required tax forms that are missing, illegible, or incomplete will stop processing until corrected.

Attempting to Change Banking Information via RT

International banking changes cannot be handled through RT tickets alone. Vendors must submit formal documentation through the PAW portal. Without this, the State of Maryland cannot approve the wire.

Late or Backdated Invoices

Invoices with incorrect dates create reconciliation issues and can delay approval and State processing.

Assuming International Wires Process Like Domestic Payments

International wires require additional compliance review and longer timelines. Submitting last-minute requests often results in missed payment deadlines.

Finance & Accounts Payable: Monthly Reminders & Process Updates

Payment & Invoice Essentials

Communication Channels

Accounting & Tax Compliance

Internal Planning

As we enter the holiday season, this is a reminder that departments may not use state funds for holiday parties, celebrations, or related expenses. This includes food, decorations, entertainment, and any other costs associated with holiday events.

Rosetta Butler, Executive Director of Procurement & Strategic Sourcing

Megan Cherry, Director of Management Advisory Services