Relaunch RSVPs Coming Soon! Save the date! Good Afternoon all,

We will soon be launching two RSVPs for our upcoming October 1st Events:

1.) For our IN-PERSON Relaunch Event - Administration Building Rm. 611 from 9:30-11:00 AM. 

2.) For our VIRTUAL Relaunch Event Online from 11:30 - 1:00 PM. 

Please make sure you RSVP as soon as possible. Seating for the in person event will be limited. Light refreshments will be offered at the in-person event. Please let us know if you have any questions!

Sincerely,
OPSSC Team


]]> Good Afternoon all, We will soon be launching two RSVPs for our upcoming October 1st Events: 1.) For our IN-PERSON Relaunch Event - Administration Building Rm. 611 from 9:30-11:00 AM. ... https://beta.my.umbc.edu/api/v0/pixel/news/152069/guest@my.umbc.edu/b9e4bb10686d895d3cb2f28071181fd7/api/pixel OPSSC - Office of the Provost Shared Services Center https://beta.my.umbc.edu/groups/aaoussc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/original.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/large.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/medium.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/small.png?1757084673 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxsmall.png?1757084673 AAOU Shared Services Center 0 0 true Thu, 04 Sep 2025 15:38:45 -0400 NEW: Required Office of the Provost SSC Relaunch Event (Please Respond to Google Form) With updated dates and times!

Greetings!

NOTE: We are now opening up relaunch dates to include August 25-29 and September 2nd-5th. Please fill out this form no later than Friday, August 15th EOD. 

We are pleased to announce the official relaunch of our shared services center! To mark this occasion, we will be hosting an in-person event where participants will:

To ensure this event works for as many attendees as possible, we would appreciate your input on:

Please complete the form no later than Friday, August 15th. Your feedback will help us finalize the event details and ensure a meaningful and productive relaunch gathering.

Link to Google Form: here. 


Thank you!

Office of the Provost SSC Team

]]> Greetings! NOTE: We are now opening up relaunch dates to include August 25-29 and September 2nd-5th. Please fill out this form no later than Friday, August 15th EOD.  We are pleased to announce... https://beta.my.umbc.edu/api/v0/pixel/news/151353/guest@my.umbc.edu/709d2df37eee7d5ded846261b26881de/api/pixel OPSSC - Office of the Provost Shared Services Center https://beta.my.umbc.edu/groups/aaoussc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/original.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/large.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/medium.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/small.png?1757084673 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxsmall.png?1757084673 AAOU Shared Services Center 0 0 true Wed, 06 Aug 2025 14:10:19 -0400 Fri, 05 Sep 2025 11:07:00 -0400 Updated Calendars for FY26 Greetings!

All deadline calendars for FY26 have been updated on our website. We sincerely apologize for the delay and appreciate your patience. 

Please note that these dates are subject to change based on Central HR's Deadline calendar updates. In the event deadlines change, we will notify all departments via MyUMBC post, and updated calendars will be published. 

Please let us know if you have any questions or concerns. 

Sincerely,

The AAOU SSC Team


]]> Greetings! All deadline calendars for FY26 have been updated on our website. We sincerely apologize for the delay and appreciate your patience.  Please note that these dates are subject to... https://beta.my.umbc.edu/api/v0/pixel/news/151192/guest@my.umbc.edu/beaa1d78deff2ded99ece562add815cd/api/pixel OPSSC - Office of the Provost Shared Services Center https://beta.my.umbc.edu/groups/aaoussc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/original.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/large.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/medium.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/small.png?1757084673 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxsmall.png?1757084673 AAOU Shared Services Center 0 0 true Mon, 28 Jul 2025 14:22:07 -0400 REQUIRED: AAOU SSC Relaunch Event (Please Respond to Google Form) With updated dates!

Greetings!

NOTE: Our original post had the correct dates listed but the incorrect day of the week (listing Tuesday when it should have been Wednesday). The correct days and dates are Wednesday 9/10 and Wednesday 10/1.

We are pleased to announce the official relaunch of our shared services center! To mark this occasion, we will be hosting an in-person event where participants will:

To ensure this event works for as many attendees as possible, we would appreciate your input on:

Please complete the form no later than Friday, August 1st. Your feedback will help us finalize the event details and ensure a meaningful and productive relaunch gathering.

Link to Google Form: https://forms.gle/PrrTw8xPaWszt5439


Thank you!

AAOU SSC Team

]]> Greetings! NOTE: Our original post had the correct dates listed but the incorrect day of the week (listing Tuesday when it should have been Wednesday). The correct days and dates are Wednesday... https://beta.my.umbc.edu/api/v0/pixel/news/151114/guest@my.umbc.edu/1ec9bf063e51894fc312410fed1a6a0e/api/pixel OPSSC - Office of the Provost Shared Services Center https://beta.my.umbc.edu/groups/aaoussc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/original.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/large.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/medium.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/small.png?1757084673 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxsmall.png?1757084673 AAOU Shared Services Center 0 0 true Tue, 22 Jul 2025 13:30:38 -0400 Fri, 05 Sep 2025 11:06:18 -0400 Update on Paper Timesheet Procedures These changes will be effective 04/20/2025
Greetings,

We would like for all departments that we service to begin using the University's temporary timesheet DocuSign process, effective 4/20/2025. After that date, we will no longer be accepting the current AAOU SSC fillable timesheet document from our units.

We are in the process of being added as our own Payroll Option in the DocuSign drop down menu but until that occurs, please use the attached instructions below. Once we have been added we will issue an updated MyUMBC post with updated guidance if necessary. Please make sure to thoroughly review this document. 

Major differences between the processes include listing internal timesheet approvers and internal AAOU SSC point of contact (ideally the person who submits RT tickets on your departments behalf) in the DocuSign envelope.

Once the DocuSign timesheet is completed, departments are still required to send the completed timesheets through our RT system per the timesheet deadline calendar. 

If you have any questions or concerns regarding these process updates please submit a General Inquiry RT ticket.

Thank you!

-AAOU SSC Team
]]> Greetings, We would like for all departments that we service to begin using the University's temporary timesheet DocuSign process, effective 4/20/2025. After that date, we will no longer be... Document https://assets4-beta.my.umbc.edu/system/shared/attachments/71976b5f732c2db6b561521fc9630234/69f72e5c/news/000/148/943/d92491cabdc652b5bdf31d39baf3a79e/UMBC Temporary Timesheet (DocuSign) Submission Instructions.pdf?1744303722 https://beta.my.umbc.edu/api/v0/pixel/news/148943/guest@my.umbc.edu/13c893a237eed74484411ceefd7ef9d0/api/pixel OPSSC - Office of the Provost Shared Services Center https://beta.my.umbc.edu/groups/aaoussc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/original.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/large.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/medium.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/small.png?1757084673 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxsmall.png?1757084673 AAOU Shared Services Center 0 0 true Thu, 10 Apr 2025 13:00:13 -0400 Reminder: Process Discussion and Resource Development Please schedule a meeting with us! Good Afternoon AAOU SSC Departments,

Thank you to those who have already scheduled a meeting with us, we look forward to seeing you next week! If you wish to add any additional attendee's from your area to participate in next week scheduled meeting, please feel free to add them to the calendar invite directly. If you run into any issues, please email me (vcruz@umbc.edu) listing the names of the additional person(s) you wish to attend and I can add them on your behalf.

For those that have not scheduled a meeting with us yet, a few time slots remain, so if you wish to schedule a meeting please visit the link below to snag one of our remaining time slots:

https://calendar.app.google/M3DVG6YBfdKUaVZL6

Below is a copy of the original post that went out for ease of reference.

Wishing everyone a wonderful weekend!

==

Dear AAOU SSC Departments,

We are working to enhance resources and documentation to better support departments with their transactions processed by AAOU SSC. To ensure these materials are as useful as possible, we would like to meet with your team to discuss processes from your perspective, based on the transaction types you regularly initiate.

Please use the link below to schedule a 45-minute virtual meeting during the week of March 3, 2025:


Your insights will help us develop more effective guidance and improve overall efficiency. We appreciate your time and collaboration, and look forward to the discussion.

Thank you,
AAOU SSC Team

==
]]> Good Afternoon AAOU SSC Departments, Thank you to those who have already scheduled a meeting with us, we look forward to seeing you next week! If you wish to add any additional attendee's from... https://beta.my.umbc.edu/api/v0/pixel/news/147744/guest@my.umbc.edu/e992aeaff2387b6357bd599943029570/api/pixel OPSSC - Office of the Provost Shared Services Center https://beta.my.umbc.edu/groups/aaoussc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/original.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/large.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/medium.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/small.png?1757084673 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxsmall.png?1757084673 AAOU Shared Services Center 0 0 true Fri, 28 Feb 2025 17:02:47 -0500 January 25' Monthly Budget Reports are Ready for Review! Greetings all!

I hope you are all doing well and having a great Tuesday! January monthly budget reports have been uploaded to the box drive and are now available for review. If you have any questions, please submit a general inquiry ticket here: 

https://aaoussc.umbc.edu/aaou-rt-tickets/

Best,
Olivia Brann
Administrative & Operations Coordinator
]]> Greetings all! I hope you are all doing well and having a great Tuesday! January monthly budget reports have been uploaded to the box drive and are now available for review. If you have any... https://beta.my.umbc.edu/api/v0/pixel/news/147597/guest@my.umbc.edu/f449c1a56ac94f7d5ae6fdd9ab962306/api/pixel OPSSC - Office of the Provost Shared Services Center https://beta.my.umbc.edu/groups/aaoussc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/original.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/large.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/medium.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/small.png?1757084673 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxsmall.png?1757084673 AAOU Shared Services Center 0 0 true Tue, 25 Feb 2025 09:23:17 -0500 AAOU SSC Deadline Calendars Have Been Updated on our Website Updated deadlines through June 2025
Good Afternoon AAOU SSC Departments,

This is a friendly notice that we have updated the HR Paperwork, Payment Authorization, and Timesheet deadline calendars on our website to reflect deadlines through FY25, based on updated deadlines from HRSTM through June 2025. 

Please note, deadlines are subject to change based on updates we receive from central office's throughout the fiscal year. In the event a posted deadline changes, our units will be notified via MyUMBC updates.

All deadline calendars can be found on our website here.

Thank you,
AAOU SSC Team
]]> Good Afternoon AAOU SSC Departments, This is a friendly notice that we have updated the HR Paperwork, Payment Authorization, and Timesheet deadline calendars on our website to reflect deadlines... https://aaoussc.umbc.edu/ https://beta.my.umbc.edu/api/v0/pixel/news/147551/guest@my.umbc.edu/cce5f27df580f16cf22d45c255afd963/api/pixel OPSSC - Office of the Provost Shared Services Center https://beta.my.umbc.edu/groups/aaoussc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/original.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/large.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/medium.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/small.png?1757084673 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxsmall.png?1757084673 AAOU Shared Services Center 0 0 true Fri, 21 Feb 2025 15:14:40 -0500 Process Discussion and Resource Development Please schedule a meeting with us! Dear AAOU SSC Departments,

We are working to enhance resources and documentation to better support departments with their transactions processed by AAOU SSC. To ensure these materials are as useful as possible, we would like to meet with your team to discuss processes from your perspective, based on the transaction types you regularly initiate.

Please use the link below to schedule a 45-minute virtual meeting during the week of March 3, 2025:

https://calendar.app.google/M3DVG6YBfdKUaVZL6

Your insights will help us develop more effective guidance and improve overall efficiency. We appreciate your time and collaboration, and look forward to the discussion.

Thank you,
AAOU SSC Team
]]> Dear AAOU SSC Departments, We are working to enhance resources and documentation to better support departments with their transactions processed by AAOU SSC. To ensure these materials are as... https://beta.my.umbc.edu/api/v0/pixel/news/147548/guest@my.umbc.edu/aa7fc9c9c0f51aea4528b07c87481ee6/api/pixel OPSSC - Office of the Provost Shared Services Center https://beta.my.umbc.edu/groups/aaoussc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/original.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xlarge.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/large.png?1757084673 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/medium.png?1757084673 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/small.png?1757084673 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xsmall.png?1757084673 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/773/f55e1a9eb1d77edc48e70be422dcbc84/xxsmall.png?1757084673 AAOU Shared Services Center 0 0 true Fri, 21 Feb 2025 14:40:27 -0500 General Inquiry Queue Tips & Reminders *Please Read* We want to hear from you!
Greetings & Happy New Lunar New Year!

We wanted to send a reminder to our departments and new hires that the General Inquiry queue is here for you and any/all questions you may have no matter how big or small. If we cannot complete an action we can connect you with some of our colleagues across campus who can!

Here are some tips and tricks for using the General Inquiry Queue in RT:

The General Inquiry (GI) queue should be used anytime a department or individual has any question regarding processes currently handled by the AAOU SSC. If you have questions regarding:

• Policy & Procedure
• How to submit a ticket?
• SSC services & more...

Send the question our way!

If your question requires additional attention we are happy to also hop on a WebEx call after a ticket is submitted to help with any questions, concerns, etc. If you have a question about a ticket, it is always best to reach out to us beforehand to ask questions on how to accurately and completely submit your RT request and obtain guidance from us --submitting a ticket correctly the first time will prevent rejections, duplication of effort, and processing delays. 

If you have any questions, comments, or concerns please submit a GI ticket here:

https://aaoussc.umbc.edu/aaou-rt-tickets/

Have a happy Friday and great weekend!

-AAOU SSC Team
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